These Terms of Service apply to accessing the website and all orders which you, the customer, place using this www.centregoltd.com which is owned and operated by Centrego Ltd.
Orders and Delivery Outside UK
Unless otherwise specified the materials on this Website are directed solely at customers who access this website from the UK. We do not represent that any item referred to in the materials on the Website is appropriate for use or available in locations outside the UK. If you choose to access the Website from locations outside the UK you are responsible for compliance with local laws if and to the extent local laws apply
All deliveries will be made within 7 working days of receiving the order. If you want to cancel the order, we require the cancellation to be made within 24 hours of the time you placed the order. If the items are not delivered within the time period we specify in the confirmation email, please contact our customer service department quoting the order reference contained in your order confirmation email.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full. You will asked to sign for acceptance of the goods which constitutes have the goods in correct and has been received in good condition.
If you are not at the delivery address, we will assume that any adults that are present home are authorized by you to take delivery of the goods that you have ordered. However we will not leave the goods with anyone under the age of 21. If there is no one at the delivery address, or only people under the age of 21, we will not leave the goods at the delivery address
Please note that our delivery people will only deliver the goods to your front door. We do not deliver to hotels if the receivers namecannot be confirmed by the Hotel. No deliveries will be done to meeting points.
We only sell items to adults (i.e. those aged 21 or over). If you are under 21, you may use this website only with the involvement of aparent or guardian.
Colours, Specifications and Dimensions of Products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor; we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact youusing the contact details you supplied when placing your order and either:
(a) Offer you an alternative item of equivalent quality and price if this is possible; or
(b) Cancel the item from your order and give you a full refund in respect of that item.
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refundyou for the items we were unable to supply.
You will need to register with us to purchase items using the Website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
By entering the information, you warrant and represent that the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the “My Account” area of the Website.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
The Contract between us
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirmreceipt of your order by sending you an email summarizing the details of your order.
Products are invoiced in £(GBP) at the price prevailing at the time you place your order. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form.
When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Please note that we cannot guarantee the security of data when you send us by email. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to us when placing an order.
Cancellations, Returns and Refunds
If you wish to cancel your order, please contact our Customer Services on +44(0)1373812279 or email us at firstname.lastname@example.org.As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order hasalready been dispatched you may return the items under the following circumstances:
1. You must contact Customer Services within 24 hours of delivery of the goods;
2. When an item is shipped and an order is cancelled, shipping fees are non-refundable;
3. We have the right to apply a admin fee.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item. If you are not satisfied with the quality of the goods you have purchased, you may call Customer Services and a representative will assess your request for a replacement product, credit or refund of the purchase price. Where we agree that the goods can be returned, credit for the value of the goods will be applied to your credit card
If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.
We will reimburse any reasonable costs you incur in returning the following items to us:
Items we delivered to you in error; items which were damaged upon delivery or are defective or incorrect; items which are substitutesfor items originally ordered which we were unable to supply.
Until you return such items to us you are responsible for their safe keeping and taking reasonable care of them.
We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses werereasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point wesend the confirmation email to you). We will not be responsible to you or any third party for any business loss (including loss of revenue,profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directlyfrom our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you andus when the contract between us was formed.
Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events Beyond our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws in force in the UK. You agree to submit to thenon-exclusive jurisdiction of the courts of UK, as do we.
You undertake that at no time shall you interfere with the security of the Website, its services, system resources or network. Furthermore, you shall not use the Website in any manner that could damage, overburden or impair the Website nor harvest or otherwise collect any information about the users.
The material on the Website, including but not limited to all content, the website design, text, graphics, copyright, design rights, patents, inventions, know-how, database rights, trade marks, source codes and any other intellectual property rights in any of the foregoing, is owned and controlled by us or our licensors. Unless otherwise provided for in these Terms and Conditions or in writing on the Website, the Content may not be modified , reproduced, published, posted, transmitted, sold or distributed in any way without our prior written consent.
Material on the Website is solely for your personal, non-commercial use. Use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of our copyrights, trademarks and other proprietary rights and is prohibited. Any modification of the Content, in whole or in part, is strictly prohibited.
The Website may contain links to third party websites. Access to these websites is at your own risk and we are not responsible for theavailability, accuracy or reliability of the content of that website or a link contained within that website. We do not endorse any linkedwebsites and assume no responsibility for their contents.
Any party engaged in illegal activities involving the use of this website will be subject to prosecution. We do not guarantee that we will be able to prevent any illegal or inappropriate use of this website, nor will we give notice of any illegal or inappropriate use of this website. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fra ??
The Information We Collect
We collect personally identifiable information relating to you including name, address, phone number, email address (“Personal Information”) in the following situations: When you register on the website for an account or otherwise contact us to obtain information relating to us or our services (including when you update the “My Account” section of the website, communicate with us by phone, email or otherwise, complete a questionnaire or competition entry form or when we collect information using cookies).We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers).
How We Normally Use Information About You
We will only use your Personal Information for the purpose(s) for which you provide it to us – including:
(a) respond to your enquiries, handling orders, delivering items and process payments;
(b) communicating with you about orders, products, services and promotional offers,
(c) updating our records and maintain your account;
(d) preventing or detecting fraud or abuses of the Website; and
(e) enabling third parties to carry out technical, logistical or other functions on our behalf.
From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data and providing customer service. They have access to personal information needed to perform their functions on our behalf, but may not use it for other purposes.
If you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by E-mail email@example.com
With your consent:
Other than as set out above, you will receive notice when information about you may be sent to third parties and you will have an opportunity to choose not to share your Personal Information.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information handling practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.
We employ security measures to prevent unauthorized access to information that we collect online. We use a secure online order form for all purchases made via the website. All data transmitted via this form (including credit card details) is 128bit encrypted so it transmitted securely. To verify this, when placing an order using the website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website. Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
A cookie is a text-only string of information that a Website transfers to the cookie file of the browser on your computer’s hard disk so that the Website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways: To enable the personalisation features on our Website to function which give you the ability to recall recently viewed pages and see information which you have input online
Disabling / Enabling Cookies
You can accept or decline “cookies” by modifying the setting in your browser. Please note that if you disable “cookies” you may not be able to use all the features of our Website.
How to Contact us
Controller of Your Information
Personal Information which you provide to us or we gather from the website about you is controlled primarily by us.